Get specialized software support services to ensure that you control the business continuity when it relays on software.
We offer a range of software maintenance services related to the issues handling, re-configuration, environment healthcare, handling usual maintenance procedures and Feature Request handling. We work as the 2nd or the 3rd line of support.
In a natural way we deliver maintenance services for our solutions, but moreover we deliver maintenance services for the solutions built by other suppliers.
We offer standard maintenance processes or we adjust configuration of the processes to the specific client’s requirements. We are capable to provide our clients with different software environments, e.g. Development, UAT, Stage.
We cover the full cycle of issue handling, including diagnostics, troubleshooting, quality assurance, regression tests, fixes deployment.
We handle maintenance contracts with SLA parameters both on “response time” and “resolution time”.